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Maximizing Individual and Collective Performance

Team Management

Learn to develop culturally responsive leadership skills, styles, and practices to embed diversity into their own leadership approach.

Cost

CHF 2 200

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Maximizing Individual & Collective Performance

Organizational performance stems from a clear understanding of the overall business objectives, strategies, and processes. The foundation of every hospitality operation lies on the shoulders of the employees’ comprehension of their own roles and responsibilities, as well as how they collaborate with each other. Trust, communication, and mutual respect are key characteristics that not only build strong teams, but strengthen the overall organizational capacity. In this course, you will develop a profound understanding of what constitutes a high performing team and fundamental knowledge guiding effective collaborations throughout the entire organization.

Course Advantages

Learning facilitators available for participant support
100% online, self-paced, accessible whenever and wherever
Certificate of Completion delivered by EHL Hospitality Business School

ehl-max-individual-collective-performance-2

Course Content

72 Lecture Videos

6 Executive Interviews

4 Interactive Exercises

12 Reading & Case Studies

Learning Journey

5 weeks online courses

Creating highly effective teams

Building an effective team

Using team reflexivity (i.e. task and social reflexivity)

Components and key success factors of team effectiveness

Developing team leadership capabilities

Tasks of team leaders

Skills of team leaders

Avoiding leadership pitfalls

Types of team leadership

Team leadership development

Developing creativity and becoming a good team player

Qualities of a good team player

Team collaboration

Team decision-making & avoiding group cognitive biases

Creating a climate of psychological safety

Supporting team creativity & creative problem-solving

Team conflict resolution

Role of emotional, informational and practical support

Types of conflicts

Conflict resolution and mediation techniques

Final assessment

The final assessment evaluates the content learned in the previous four weeks. The assessment can range from multiple choice quizzes (MCQ) to more open response evaluations, like a case study.

Certificate of Completion

Who should apply?

This course is designed for business professionals who want to gain knowledge on building effective teams and increase their effectiveness in leading individuals towards high team performance.

Admission Criteria

There are no admission requirements to enroll to this course.

Admission Process

To enroll, choose the desired intake and fill in your personal details. You will receive an email with the payment link. You are accepted in the course only upon receipt of payment.

Deadline

We must receive payment at least five days before the start of the course. Late enrollments can be accepted on a case-by-case basis.

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Choose your intake :

Cost

CHF 2 200

FAQ

Most asked questions

Payment methods

EHL uses the payment platform Flywire, which provides various payment methods, has no hidden bank fees, and offers favorable exchange rates. The link to the payment platform will be provided after the enrollment form.

Course structure

The course is delivered fully online allowing participants to study when they want.

The courses takes 5 weeks to complete and is composed of:
- 4 weeks of course content
- one week for the final assessment

Course content

The course is composed of recorded videos, interactive exercises, case studies and executive interviews.

Final assessment

At the end of each 5-week course, participants are required to take a final assessment. Upon successfully passing the assessment, participants get a certificate of completion.

Depending on the course, the assessment may range from multiple choice quizzes (MCQ), where only one answer is correct, to more open response evaluations, like a case study.

To successfully pass the assessment, participants must get a minimum of 60% of the total points available. You can either PASS or FAIL a certificate, no numerical grades will be officially reflected in the certificate.

Retakes

Retakes are not available at the end of a program if you fail the final assessment. If you wish to retake the final assessment, you need to re-enroll for the next available session.

Connecting to the platform

A couple of days before the start of the course, participants will receive their credentials by email and will be required to first change their password before being able to join our learning platform Moodle.

Certificate of completion

A certificate of completion, delivered by EHL, can be obtained at the end of each 5-week course, providing each final assessment is successfully passed.
Each certificate of completion is delivered electronically (secured pdf) with a unique ID associated to the participant. If a final assessment is failed, no certificate or document related to that course is delivered. Each course is independent from one another; failing a final assessment on one course has no implication on the other courses.

AEHL member discount

AEHL members are entitled to the alumni discount. To benefit from the discount, participants must enter their AEHL number in the discount field in the enrollment form. Please note this course already has a 10% discount applied. For full details about, please check the EHL Alumni Connect platform.

EHL Hospitality Business School

Route de Berne 301
1000 Lausanne 25
Switzerland