Head of Business Development and Sales
Global change is transforming the world of business and work. Our learning programs equip your people with actionable skills to navigate tomorrow’s challenges, and the tools to put these to use for immediate impact.
We leverage our distinct roots in hospitality and service business management to provide meaningful learning contexts and experiences. Over the past 130 years, we have been pioneering a distinctive teaching approach based on the belief that people learn better through concrete hands-on experience. Our courses are firmly anchored in business realities and enhanced with sensory, experiential, and social learning.
Our bespoke learning solutions are designed for your audience and business objectives, with components including:
As a University of Applied Sciences, we take education to the next level - the real-world level. At EHL, our faculty are not only world-class academics but also expert practitioners, joining the worlds of academia and business. Our Custom Executive Education programs are tailored to your organization's unique realities. Our experts work with you to curate relevant programs that equip your teams with practical knowledge and tools that apply directly to your business setting.
Our bespoke courses and programs are crafted to align with your organization's Learning & Development strategy.
We work with you to identify your desired business outcomes and measure the impact of our programs.
Excellent customer experiences are a key driver of business success in today’s service economy. No matter the industry, every interaction with the customer is an opportunity to differentiate and maximize performance. Service excellence is not just about interactions with front line employees, but across an organization’s entire value chain. To become truly customer centric, an organization must embrace it’s service culture that is unique to them and then bring this to life - online and offline - through its physical assets, processes, and people.
How can you design and manifest your brand customer experience to create value in service?
Workplace stress and burnout are being flamed by crises and increasing pressure on the workforce. In the meantime, the world is going through a talent revolution – forcing us to re-think what actually matters when it comes to work. Employers have an influential role in the health of their people and the benefits of improving wellbeing have serious implications for business outcomes, including talent attraction and retention, employee engagement, productivity, workforce resilience, innovation potential, and performance. Beyond performance in the workplace, this is also about personal well-being in life.
How can we foster mind, body, and sense of purpose in individuals, teams, and organizations?
The hospitality industry is often a barometer of societal changes. In the face of transformation triggered by world events, technological advances, and social evolution, the hospitality industry is subject to constant disruption. To survive and thrive, organizations must equip their decision makers and future leaders with the skills to navigate the industry’s dynamic landscape, tackling diverse issues related to labor and talent management, technology, new business models, and evolving customer expectations.
How can you prepare your people for tomorrow to future-proof your organization?
Young people have different expectations of leaders and companies. They are demanding concrete action to address the world's issues. Key drivers to their decision making are a sense of purpose and the impact of actions on society. As they enter the workforce, they are also highlighting the importance of authentic leadership and human values.
How do we evolve our leadership and business practices to engage with the next generation of young employees and consumers ?
Against the backdrop of uncertain markets, record inflation, and the IMF forecast for global growth to decelerate from 3% this year to 2.9% in 2024, well below the historical average, it is particularly important for resilient leadership to become...Learn more
Lifelong learning is about developing your full potential, skill development and growth via self-actualization, which is the highest need described by Maslow's Hierarchy of Needs. Traditional education has a beginning and an end that culminates in...Learn more
With a view to developing custom executive education, IMD and EHL Graduate School have joined forces, tapping into the power of a local ecosystem to deliver sensory and intellectual learning experiences for real-world impact. In a landscape where...Learn more
Designing Hotel and Restaurant Concepts is a 3-day short course taught on EHL Campus in Singapore and Lausanne by Youri Sawerschel. A flagship course of EHL’s executive school, it specializes in expanding concept mindsets with regards to hotel,...Learn more
The concept of what makes a luxury brand an attractive option worth buying into is undergoing a massive mind shift. This is especially true for the future luxury consumers, often referred to as the Millennials and Gen Z, or even more precisely...Learn more