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Solutions for organizations

Management Workshops & Seminars

For busy management and executive teams – it is a rare occasion to pause from daily business, reflect, and strategize.

We facilitate board and executive retreats, company meetings, and team building workshops with an educational flair. Our workshops and seminars offer the time and space for your management team to experiment together and gain new perspectives. Curated half-day to one-day management workshops embark you on a guided reflection process on diverse human-centric topics. Sessions are facilitated by EHL’s experts and adapted to your needs – exposing you to best practices, latest trends, and new insights.

Design your event

Inspire your management teams with bespoke Workshops & Seminars

Our workshops explore human-centric management and leadership themes, which can be applied in diverse industry contexts where people matter. Based on your goals, our team will work with you to design all aspects of your event including the topics, activities and experiences, and hosting needs.

Discuss your needs

Consult with us to discuss your specific objectives.

Request for Proposal

Contact our team to make a request for proposal.

Contact us

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Our expertise

Explore these topics with our experts

Health & Well-being at work

Future of Hospitality

Service Excellence & Value Creation

Customer Experience Management

Health & Well-being at work

Workplace stress and burnout are being flamed by crises and increasing pressure on the workforce. In the meantime, the world is going through a talent revolution – forcing us to re-think what matters when it comes to work. Leaders have an influential role in the health of their people, and the benefits of improving well-being have significant implications for business outcomes. Beyond performance in the workplace, this is also about personal well-being in life. Explore how we foster mind, body, and sense of purpose in individuals, teams, and organizations.

Future of Hospitality

In the face of transformation triggered by world events, technological advances, and social changes, the hospitality industry is subject to constant changes. To survive and thrive, decision-makers must navigate the industry’s dynamic landscape, tackling diverse issues related to labor and talent management, technology, new business models, sustainability, and evolving customer expectations. Discuss these critical issues to future-proof your organization.

Service Excellence & Value Creation

Excellent customer experiences are a key driver of business success in today’s service economy. No matter the industry every interaction with the customer is an opportunity to differentiate and maximize performance. Learn the art of delivering exceptional service that leaves a lasting impression. Explore innovative strategies, practical techniques, and best practices to exceed guest expectations. Unlock the keys to creating memorable moments, building loyalty, and maximizing business success. This immersive session will elevate your service standards and you will acquire the skills to create unparalleled guest experiences. Don't miss this opportunity to revolutionize your approach to service and drive exceptional value in the hospitality industry.

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Customer Experience Management

In today's competitive landscape, delivering exceptional experiences for customers has become a key differentiator for brands. These customer-facing events, known as signature service moments, allow the brand to come to life and make a lasting impact on clients. However, creating these memorable experiences requires careful planning, training, and flawless execution by the brand and its employees.

Drawing inspiration from industry leaders such as Apple, Starbucks, Disney, and Ritz-Carlton and building upon theories in human motivation, this program empowers organizations to define, plan, and implement consistent brand experiences that drive customer loyalty and engagement.

EHL Experience

Discover EHL's unique facilities and ecosystem

Immerse yourself in the essence of EHL during your management team meetings and corporate retreats. With our team of experts, state-of-the-art facilities, and unparalleled hospitality services, we are dedicated to providing you with an unforgettable experience.

Immerse in EHL’s dynamic learning environment

Interact with our students and meet new talent

Enjoy our hospitality

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Our seminars are hands-on and make advantage of the creative spaces on our campuses to encourage experimentation and sensory learning. The EHL facilities range from classrooms and board rooms to experimental kitchens, wine laboratories, dining outlets, sports facilities, and an underground Carnotzet. We use these spaces creatively - think of an EHL faculty and chef-led class on business creativity taking place in the dining room.

Reverse mentoring sessions with EHL students can be incorporated into our seminars as a way to draw inspiration from the next wave of leaders.

Our state-of-the-art campuses, where our seminars are held, give you access to distinctive locations, top-notch food, professional events, and catering services.

These companies trust us

From our blog

Insights

Hospitality Industry

How to Map the Hotel Customer Journey and Increase Bookings

Every hotel department's output influences the guest experience, from the marketing and advertising campaigns guests see to the quality of your room service and the ease of your check-out process. The hotel customer journey ties it all together,...

Learn more

Hospitality Industry

Hotel Mobile Check-In: Faster Guest Arrivals

The first ten minutes of a guest’s arrival define their entire stay. After navigating delayed flights, lost luggage, or heavy traffic, the last thing a traveler wants is to stand in an endless queue at the front desk. While the COVID-19 pandemic...

Learn more

Business Management

What is the Experience Economy? A Foundational Guide for Leaders

The "experience economy" sounds like just another corporate buzzword heard thrown around boardrooms and business conferences. But it actually represents a fundamental change in consumer priorities that brands need to take note of. Modern customers...

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EHL Hospitality Business School

Route de Berne 301
1000 Lausanne 25
Switzerland