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Health & Well-being at work
Workplace stress and burnout are being flamed by crises and increasing pressure on the workforce. In the meantime, the world is going through a talent revolution – forcing us to re-think what matters when it comes to work. Leaders have an influential role in the health of their people, and the benefits of improving well-being have significant implications for business outcomes. Beyond performance in the workplace, this is also about personal well-being in life. Explore how we foster mind, body, and sense of purpose in individuals, teams, and organizations.
Future of Hospitality
In the face of transformation triggered by world events, technological advances, and social changes, the hospitality industry is subject to constant changes. To survive and thrive, decision-makers must navigate the industry’s dynamic landscape, tackling diverse issues related to labor and talent management, technology, new business models, sustainability, and evolving customer expectations. Discuss these critical issues to future-proof your organization.
Service Excellence & Value Creation
Customer Experience Management
In today's competitive landscape, delivering exceptional experiences for customers has become a key differentiator for brands. These customer-facing events, known as signature service moments, allow the brand to come to life and make a lasting impact on clients. However, creating these memorable experiences requires careful planning, training, and flawless execution by the brand and its employees.
Drawing inspiration from industry leaders such as Apple, Starbucks, Disney, and Ritz-Carlton and building upon theories in human motivation, this program empowers organizations to define, plan, and implement consistent brand experiences that drive customer loyalty and engagement.
EHL Experience
Our seminars are hands-on and make advantage of the creative spaces on our campuses to encourage experimentation and sensory learning. The EHL facilities range from classrooms and board rooms to experimental kitchens, wine laboratories, dining outlets, sports facilities, and an underground Carnotzet. We use these spaces creatively - think of an EHL faculty and chef-led class on business creativity taking place in the dining room.
Reverse mentoring sessions with EHL students can be incorporated into our seminars as a way to draw inspiration from the next wave of leaders.
Our state-of-the-art campuses, where our seminars are held, give you access to distinctive locations, top-notch food, professional events, and catering services.
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How to Use Hotel Market Segmentation to Boost Revenue
Knowing who your guests are, why they book, when they book, and what they're willing to spend is crucial for optimizing your marketing efforts, advertising spend, inventory management, and staff allocation. It's the number one thing that ties your...
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Luxury Market Trends: Global Growth, Consumer Shifts and Industry Outlook
Luxury is no longer defined only by what consumers buy, but by the experiences, relationships, and environments that surround the purchase. Today’s luxury market trends point to a broader ecosystem where products, services, places, communities, and...
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The Business of Wellness Experiences: Spa Business Models and Examples
It took a while, but the hotel market has finally caught up on the importance of wellness offerings. There is virtually no hotel development deck or repositioning strategy now without a wellness page. While everyone is keen to jump on the bandwagon,...
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