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Executive Education for Individuals
Solutions for organizations
EHL Hospitality & Service DNA Solutions support your organization through a business transformation to create tangible value with exceptional service. Whether you're looking to transition from a product to a service business model, improve customer satisfaction, boost your sales performance, or enhance your overall brand reputation, we work with your people to deliver results.
Our experts collaborate with you to revamp your customer experience strategy and provide education and training programs to assist you in successfully putting it into practice. We're dedicated to helping you integrate your organization's service culture as a critical aspect of your differentiation strategy that sets your brand apart from the competition.
our End-to-end approach
Our end-to-end approach is designed to carry you through a virtuous cycle, augmenting your customer experience strategy no matter where you are on your journey to service excellence. Our experts work with you to identify opportunities to maximize your service performance, train your people to catalyze change, and measure the outcomes.
Discover
Align
Design
Deploy
Measure & Refine
Discover
Prior to identifying development opportunities relevant to your service environment, procedures, and human interactions, our experts conduct a state diagnosis. Next, we create a future vision for the client experience of your brand together.
Align
We create agreement among executive stakeholders on the transformation's long-term objectives, the brand's distinctive customer experience, and the execution schedule. To guarantee that business goals are met, key quality indicators are developed early on.
Design
Your brand service guidelines and toolkits are created by our professionals in collaboration with you. These come with specially crafted workshops to teach your staff how to use them.
Deploy
Measure & Refine
Finally, we evaluate the specific effects of this transformation on your company. Our professionals carry out audits and assess how your new strategy has affected the caliber of your services. Since there is always a chance to improve things, we are currently actively involved in a continuous process of improvement with you.
Industries we already serve
Where it matters most to your clients, we are making a long-lasting beneficial influence. We're doing this across a variety of industries.
Global Head Service DNA, Senior Consultant, Switzerland
Consultant, Switzerland
Consultant, Switzerland
Consultant, China
Consultant, India and South Asia
Associate, India
Olivier Verschelde
Meygan Gerber
Franck Louveau
Judy Kun Lu
Kanav Mata
Shyla Ratna
Contact us
For questions and specialized guidance, get in touch with us.
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