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EHL Hospitality & Service DNA Solutions support your organization through a business transformation to create tangible value with exceptional service. Whether you're looking to transition from a product to a service business model, improve customer satisfaction, boost your sales performance, or enhance your overall brand reputation, we work with your people to deliver results.
Our experts collaborate with you to revamp your customer experience strategy and provide education and training programs to assist you in successfully putting it into practice. We're dedicated to helping you integrate your organization's service culture as a critical aspect of your differentiation strategy that sets your brand apart from the competition.
our End-to-end approach
Transform Your Customer Experience with EHL's Hospitality & Service DNA Solutions
Our end-to-end approach is designed to carry you through a virtuous cycle, augmenting your customer experience strategy no matter where you are on your journey to service excellence. Our experts work with you to identify opportunities to maximize your service performance, train your people to catalyze change, and measure the outcomes.
Discover
Align
Design
Deploy
Measure & Refine
Deploy
Measure & Refine
Finally, we evaluate the specific effects of this transformation on your company. Our professionals carry out audits and assess how your new strategy has affected the caliber of your services. Since there is always a chance to improve things, we are currently actively involved in a continuous process of improvement with you.
Industries we already serve
With Hospitality & Service DNA Solutions we are shaping and driving change.
Where it matters most to your clients, we are making a long-lasting beneficial influence. We're doing this across a variety of industries.
Healthcare
Banking & Insurance
Aviation
Automotive
Retail
Luxury Goods
Cruises
Government
Meet Our Experts
EHL Graduate School
Case study: Coca-Cola HBC
A Joint Venture in Customer Excellence.
The collaboration between Coca-Cola HBC Switzerland and the EHL Graduate School that aims to revolutionize the beverage and hospitality industry in Switzerland by bringing hospitality service into the Premium Coca-Cola HBC portfolio.
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For questions and specialized guidance, get in touch with us.
Our Insights
Defining service excellence: Setting the highest standards of service in 2024
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Learn moreHow to validate a Service Concept during Service Design: 5 step guide
You've conducted your research through interviews, questionnaires, or surveys. All the data is in order. You've studied and analyzed everything you have, identifying patterns, themes, and customer challenges your service can solve. The next thing is...
Learn more5 Challenges you'll face when implementing a new service culture
Creating a new service culture in your company can be overwhelming. In fact, merely thinking about the idea of changing how you and your team work is enough to leave even the most seasoned leader feeling anxious. But let's be honest, creating a...
Learn moreDigital Service Design that skyrocket customer acquisition and innovation
Cutting-edge service design practices are among the driving forces behind behemoths like Nike, SAP, and Apple. Such customer-centric giants are 60% more profitable than firms that lack this approach. The last decade has seen these giants' profit on...
Learn moreCustomer Experience: A Game-Changer For The Luxury Watch Industry?
Today, affluent consumers place a significant value on experiences instead of possessions and seek brands that represent a particular lifestyle. Customer experience is arguably more crucial than the product's price and even the product itself....
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