Global Head Service DNA, Senior Consultant, Switzerland
Olivier is leading the global Service DNA team and helping organizations to embrace service excellence as an essential part of their strategy and its execution. He’s a firm believer that a true mind-set change happens first from within the organization, and the individual willingness to continuously strive for excellence is what ultimately makes the difference.
Meygan helps service organizations to build strong connections between employees, managers and customers by establishing standards, reflecting on the different touchpoints and the customer journey (internal or external). Customer Service Excellence is what she always has in her mind.
Franck helps service organizations to activate their Service DNA and to bring their Service Signature alive. This is about making sure the promise of the brand is aligned with the strategy and the actual service delivery. This is about bringing hospitality and customer care within the brand expression. This is about leading the transformation towards service excellence and service culture through the engagement of all stakeholders in the customer journey - whether it be in the physical world or in
the digital world.
Judy Kun Lu
Judy provides consulting, training and coaching in customer service and experience. She also specializes in the HR cycle, designing and developing customized training programs, talent learning and development for hospitality and non hospitality companies.
Consultant, India and South Asia
Kanav is responsible for People, Process and Product development solutions in relation to driving Service Excellence across organizations. Using his varied experience in the field of Hospitality and Learning & Development and a keen focus on the end customer, he designs and delivers end-to-end solutions with a clear and measurable output.
Shyla works as an Associate out at the India office. She supports the team on projects, bringing in keen focus & expertise on research, content design & writing, and training design. She is also responsible for business development activities in the region.
Judy Kun Lu