Hotel Management: Performance Measurement & Control

This course will equip you with the latest techniques in competitive benchmarking and industry performance monitoring, enabling you to predict and analyze your hospitality business's performance effectively.

Next Date

7 October 2024

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Certificate of Completion
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5 weeks / 8 hours per week
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CHF 2,200

Hotel Management: Performance Measurement & Control

Hotel Management: Performance Measurement & Control will improve your ability to predict the performance of your hospitality business using the latest techniques in competitive benchmarking and industry performance monitoring. During the next four weeks, you will deep-dive into hotel competitive performance analysis, budgeting and business planning processes. You will learn to analyse performance using industry benchmarking tools, practice planning, budgeting and forecasting processes, and use these tools to estimate future performance and monitor variances between actual outcomes and projected ones. On completion of this course, you will be able to estimate and analyze hotel performance using hospitality industry analytics in order to make management decisions.

Course advantages

  • Learning facilitators available for participant support
  • 100% online, self-paced, accessible whenever and wherever
  • Certificate of Completion delivered by EHL Hospitality Business School
  • Course content from EHL's MBA in Hospitality program

Course highlights

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36 Lecture Videos
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1 Interactive Exercises
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21 Reading and Case Studies

Learning Journey

5 weeks online courses

This chapter starts by understanding corporate need for performance measurement and control systems.There will be an introduction to the main organizational tensions that hamper strategy implementation and emphasize the role of performance measurement and control systems to mitigate these tensions.Then, a look at how companies organize and use performance information, which is the basis of management control, and introduce the main performance measurement and control systems as key components of their planning and control process.Finally, the week concludes by illustrating the need for managers to use performance measurement and control systems in different ways: diagnostically and interactively. In particular, we will see how the combination of diagnostic and interactive controls help focus management attention on both internal and external  risk factors - known as strategic uncertainties that can challenge company survival.

This chapter covers in very detail three components of the planning and control cycle, representing three fundamental performance measurement and control systems that managers often used diagnostically to support strategy implementation: • strategic planning    • operational budgeting or profit planning, and• budgetary control, commonly known as variance analysis.

expands the analysis of planning and control cycles by looking at forecasting methods and capital budgeting.In doing it, it explains how managers can support their management planning and control activities by making more accurate predictions, as well as evaluating potential investment projects to allocate financial resources across multiple assets and initiatives effectively.

This chapter begins by completing an analysis of the planning cycle through looking at cash budgeting, its benefits, and its challenges. Then it examines the needs for business leaders to design effective systems for internal reporting, performance measurement, and evaluation. For such systems, we will look at key properties, design elements, uses and main limits associated with relying mainly on financial controls.To overcome the undesired implications of financial controls, it focuses on popular combinations-of-measures systems (such as the Balanced Scorecard) that are intended to allow a more comprehensive monitoring the company's performance. In addition, it explores how combinations-of-measures systems, like the Balanced Scorecard, are suitable tools to integrate social and environmental aspects of business into formal performance measurement and evaluation and facilitate the implementation of sustainability goals.Finally, it familiarizes the participant with management control systems of more recent introduction, like the Landscape Monitor, designed to be used interactively and support managers looking outside the organization, identifying strategic uncertainties, and fostering exploration of new business models.

The final assessment evaluates the content learned in the previous four weeks. The assessment can range from multiple choice quizzes (MCQ) to more open response evaluations, like a case study.

Is this course right for me?

A Program Advisor will get back to you with feedback or suggestions.

Who should apply?

This course is designed for hospitality business leaders who plan to manage an organization in highly competitive markets.

Admission Criteria

There are no admission requirements to enroll to this course.

Admission Process

To enroll, choose the desired intake and fill in your personal details. You will receive an email with the payment link. You are accepted in the course only upon receipt of payment.


We must receive payment at least five days before the start of the course. Late enrollments can be accepted on a case-by-case basis.

Apply Online

Choose your intake :

7 October 2024



CHF 2,200


Most asked question

Payment methods

You will be able to pay through the payment platform Flywire which provides various payment methods, no hidden bank fees and offers favorable exchange rates. The link to the payment platform will be provided after the enrollment form.

Course structure

The course is available for self-study over a 5-week period.

Each course is composed of recorded videos, interactive exercises, industry insights, and readings. The course is delivered fully online, allowing participants to study when they want.

Course content

The course is composed of recorded videos, interactive exercises, case studies and executive interviews. 
The content is based on the modules delivered in EHL’s MBA in Hospitality program.

Final assessment

At the end of the 5-week course, participants are required to take a final assessment. Upon successfully passing the assessment, participants get a certificate of completion from EHL.

Depending on the course, the assessment may range from multiple choice quizzes (MCQ), where only one answer is correct, to more open response evaluations, like a case study.

To successfully pass the assessment, participants must get a minimum of 60% of the total points available. You can either PASS or FAIL a certificate, no numerical grades will be officially reflected in the certificate.


Retakes are not available at the end of a program if you fail the final assessment. If you wish to retake the final assessment, you need to re-enroll for the next available session.

Connecting to the platform

A couple of days before the start of the course, participant will receive their credentials by email and will be required to first change their password before being able to joining our learning platform Moodle.

Certificate of completion

The certificate of completion is delivered by EHL upon successfully passing the final assessment. The certificate of completion is delivered electronically (secured pdf) with a unique ID associated to the participant.
If the final assessment is failed, no certificate or document are delivered.

AEHL member discount

AEHL members are entitled to the alumni discount. To benefit from the discount, participants must enter their AEHL number in the discount field in the enrollment form. For full details about, please check the EHL Alumni Connect platform.