Leading in a Multicultural Environment

Learn to develop culturally responsive leadership skills, styles, and practices to embed diversity into their own leadership approach.

Next Date

11 November 2024

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Certificate of Completion
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5 weeks / 8 hours per week
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CHF 2,200

Leading in a Multicultural Environment

As a customer-centric business operation, the hospitality firm’s performance critically depends on a mutual understanding between customer needs and employees’ service delivery. Compared to other industries, hospitality firms are increasingly faced with cultural differences, values and ethics. This course intends to shape the culture awareness of students and provide them with the necessary skills to lead within multicultural contexts.

Course advantages

  • Learning facilitators available for participant support
  • 100% online, self-paced, accessible whenever and wherever
  • Certificate of Completion delivered by EHL Hospitality Business School
  • Course content from EHL's MBA in Hospitality program

Course highlights

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62 Lecture Videos
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24 Executive Interviews
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4 Interactive Exercises
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10 Reading & Case Studies

Learning Journey

5 weeks online courses

Explore the spheres of culture and their link to human nature and personality.

Examine different levels of culture:

  • Artifacts and behaviors
  • Beliefs and values
  • Basic assumptions

Explore how culture impacts management practices, including:
  • Strategy
  • Structure
  • Human resources

Participants will discover that cultural comprehension can enhance success in the modern world.

Week 3 covers cultural intelligence (CQ) and cross-cultural competences.

Participants will:

  • Learn what cultural intelligence (CQ) is
  • Explore cross-cultural competences
  • Complete a survey to evaluate their level of CQ
  • Learn how to interpret the survey results

Deep dive into the main team properties and their influence on team effectiveness.

Cover the main challenges leaders might face in managing multicultural teams.

Emphasize on how these challenges should be anticipated and addressed effectively.

The final assessment evaluates the content learned in the previous four weeks. The assessment can range from multiple choice quizzes (MCQ) to more open response evaluations, like a case study.

Download Course Details

Is this course right for me?

A Program Advisor will get back to you with feedback or suggestions.

Who should apply?

This course is designed for business professionals who want to gain knowledge on building effective teams and increase their effectiveness in leading individuals towards high team performance.

Admission Criteria

There are no admission requirements to enroll to this course.

Admission Process

To enroll, choose the desired intake and fill in your personal details. You will receive an email with the payment link. You are accepted in the course only upon receipt of payment.


We must receive payment at least five days before the start of the course. Late enrollments can be accepted on a case-by-case basis.

Apply Online

Choose your intake :

11 November 2024



CHF 2,200


Most asked question

Payment methods

EHL uses the payment platform Flywire which provides various payment methods, with no hidden bank fees and offers favorable exchange rates. The link to the payment platform will be provide after the enrollment form.

Course structure

The course is delivered fully online allowing participants to study when they want. 
The courses takes 5 weeks to complete and is composed of:
- 4 weeks of course content
- one week for the final assessment

Course content

The course is composed of recorded videos, interactive exercises, case studies and executive interviews. 
The content is based on the modules delivered in EHL’s MBA in Hospitality program.

Final assessment

At the end of the course, participants are required to take a final assessment. Upon successfully passing the assessment, participants get a certificate of completion.
Depending on the course, the assessment may range from multiple choice quizzes (MCQ), where only one answer is correct, to more open response evaluations, like a case study.
To successfully pass the assessment, participants must get a minimum of 60% of the total points available. You can either PASS or FAIL a certificate, no numerical grades will be officially reflected in the certificate.


Retakes are not available at the end of a program if you fail the final assessment. If you wish to retake the final assessment, you need to re-enroll for the next available session.

Connecting to the platform

A couple of days before the start of the course, participant will receive their credentials by email and will be required to first change their password before being able to joining our learning platform Moodle.

Certificate of completion

The certificate of completion is delivered by EHL upon successfully passing the final assessment. The certificate of completion is delivered electronically (secured pdf) with a unique ID associated to the participant.
If the final assessment is failed, no certificate or document are delivered.

AEHL member discount

AEHL members are entitled to the alumni discount. To benefit from the discount, participants must enter their AEHL number in the discount field in the enrollment form. For full details about, please check the EHL Alumni Connect platform.