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Maximizing Individual & Collective Performance

Team Management

Learn to develop culturally responsive leadership skills, styles, and practices to embed diversity into their own leadership approach.

Next Dates

05-05-2025

Enroll

06-10-2025

Enroll

Maximizing Individual & Collective Performance

Organizational performance stems from a clear understanding of the overall business objectives, strategies, and processes. The foundation of every hospitality operation lies on the shoulders of the employees’ comprehension of their own roles and responsibilities, as well as how they collaborate with each other. Trust, communication, and mutual respect are key characteristics that not only build strong teams, but strengthen the overall organizational capacity.  In this course, you will develop a profound understanding of what constitutes a high performing team and fundamental knowledge guiding effective collaborations throughout the entire organization.

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Course advantages

  • Learning facilitators available for participant support
  • 100% online, self-paced, accessible whenever and wherever
  • Certificate of Completion delivered by EHL Hospitality Business School
  • Course content from EHL's MBA in Hospitality program

Course highlights

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72 Lecture Videos
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6 Executive Interviews
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4 Interactive Exercises
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12 Reading & Case Studies

Learning Journey

5 weeks online courses

Building an effective team

Using team reflexivity (i.e. task and social reflexivity)

Components and key success factors of team effectiveness

Tasks of team leaders

Skills of team leaders

Avoiding leadership pitfalls

Types of team leadership

Team leadership development

Qualities of a good team player

Team decision-making & avoiding group cognitive biases

Creating a climate of psychological safety

Supporting team creativity & creative problem-solving

Role of emotional, informational and practical support

Types of conflicts

Conflict resolution and mediation techniques

The final assessment evaluates the content learned in the previous four weeks. The assessment can range from multiple choice quizzes (MCQ) to more open response evaluations, like a case study.

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Is this course right for me?

A Program Advisor will get back to you with feedback or suggestions.

Who should apply?

This course is designed for business professionals who want to gain knowledge on building effective teams and increase their effectiveness in leading individuals towards high team performance.

Admission Criteria

There are no admission requirements to enroll to this course.

Admission Process

To enroll, choose the desired intake and fill in your personal details. You will receive an email with the payment link. You are accepted in the course only upon receipt of payment.

Deadline

We must receive payment at least five days before the start of the course. Late enrollments can be accepted on a case-by-case basis.

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Choose your intake :

05-05-2025

Enroll

06-10-2025

Enroll

Cost

CHF 2,200

FAQ

Most asked question

Payment methods

EHL uses the payment platform Flywire, which provides various payment methods, has no hidden bank fees, and offers favorable exchange rates. The link to the payment platform will be provide after the enrollment form.

Course structure


The 15-week course is a bundle of three individual 5-week courses. Each individual course is structured as following: 
- four weeks of course content
- one week for the final assessment
The advantage of signing up to a the bundle of three courses is the 10% discount, already applied (CHF 5,940 instead of CHF 6,600)

Course content


The course is composed of recorded videos, interactive exercises, case studies and executive interviews. 
The content is based on the modules delivered in EHL’s MBA in Hospitality program.

Final assessment


At the end of each 5-week course, participants are required to take a final assessment. Upon successfully passing the assessment, participants get a certificate of completion.
Depending on the course, the assessment may range from multiple choice quizzes (MCQ), where only one answer is correct, to more open response evaluations, like a case study.
To successfully pass the assessment, participants must get a minimum of 60% of the total points available. You can either PASS or FAIL a certificate, no numerical grades will be officially reflected in the certificate.

Retakes


Retakes are not available at the end of a program if you fail the final assessment. If you wish to retake the final assessment, you need to re-enroll for the next available session.

Connecting to the platform


A couple of days before the start of the course, participants will receive their credentials by email and will be required to first change their password before being able to join our learning platform Moodle.

Three certificates of completion


A certificate of completion, delivered by EHL, can be obtained at the end of each 5-week course, providing each final assessment is successfully passed.
Each certificate of completion is delivered electronically (secured pdf) with a unique ID associated to the participant.
If a final assessment is failed, no certificate or document related to that course is delivered. Each course is independent from one another; failing a final assessment on one course has no implication on the other courses.

AEHL member discount


AEHL members are entitled to the alumni discount. To benefit from the discount, participants must enter their AEHL number in the discount field in the enrollment form.
Please note this course already has a 10% discount applied. For full details about, please check the EHL Alumni Connect platform.

Upgrade to an MBA in Hospitality


The course content leverages the content of EHL's MBA in Hospitality program. Participants who have enrolled and paid for a 15-week online course, and who wish to join the MBA program, will get a discount on the MBA tuition and fees. In order to join the MBA program, participants must go through an application process.