Mastering the art of luxury hotel branding

Webinar : Mastering the art of luxury hotel branding

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Program

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Mastering the art of luxury hotel branding

As soon as we enter a five-star hotel, we expect a warm welcome at reception, stunning interiors, exquisite gastronomy, magnificent spa, wellness facilities and in-house entertainment options. Most of the five-star hotels would meet all these expectations.

Then what makes a hotel stand out from other five-star hotels? For today’s demanding, informed and discerning consumers, luxury hotels need to rise above the normal and carve a strong niche and differentiation for themselves to stand out from the crowd. 

 

Here’s what you’ll take away from the webinar:

  • How to create ‘wow’ for the guests at every touch point

  • How storytelling can be used as a powerful weapon

  • How leveraging tech can be a game changer

 

Join this session to gain insights on how luxury hotels can rise above expectations, define a unique identity, and leave a lasting impression on discerning guests.

Key facts

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Duration
60 minutes

 

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Location
Online (Microsoft Teams)

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Format 
Webinar (online)

 
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Event Date 
December 5th, 2025 (2:00 - 3:00 pm CET)

 

 

What will you gain?

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Learn How to Craft Unforgettable Guest Experiences

Learn how to craft every touchpoint—from check-in to dining, spa, and entertainment—so guests leave with a lasting impression that goes beyond luxury expectations.

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Harness the Power of Storytelling

Discover how narrative can differentiate your hotel brand, engage guests emotionally, and create a unique identity that sets your property apart from the competition.

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Understand How to Leverage Technology for Impact

Explore how cutting-edge tools and digital innovation can enhance the guest journey, streamline operations, and give your hotel a competitive edge in the luxury market.

 

Program

1

2:00 - 2:45 pm Mastering the art of luxury hotel branding

2

2:45 - 2:50 pm Program Presentation

3

2:50 - 3:00 pm Q&A

Meet our speakers

Dr. Sheetal Jain

Founder and CEO of Luxe Analytics

Dr. Sheetal Jain is Founder and CEO of Luxe Analytics (www.Luxeanalytics.in), a luxury market intelligence firm based in New Delhi, India. She is a luxury Industry expert, internationally published researcher and author, brand consultant with keen interest and focus on strategic advisory, research, training and education in the luxury, retail, consumer behaviour and sustainability space. With over 2 decades of experience in industry and academia, she has served numerous global and domestic luxury brands across sectors. She is considered among the top global voices in luxury research, with a sharp focus on the Indian market.

Dr. Jain has trained 10,000+ students, professionals and entrepreneurs in luxury domain. She is featured in the leading platforms like Economic Times, Forbes, IBEF, Mint, Futures Laboratory, Business World, etc. She is regularly invited for expert sessions in premier national and international institutions such as ISB Hyderabad, IIM Bangalore, Wharton Business School USA, ESSEC Business School France, ESADE Spain, EHL Switzerland, Glion Switzerland, Sotheby’s Institute of Art London, to name a few.

Dr. Florent Girardin

Associate Professor

Dr. Florent Girardin is an Associate Professor of Marketing at EHL. His academic research focuses on consumers’ reactions to brand and product positioning strategies. His research integrates different perspectives from philosophy, sociology and psychology to better understand the mechanisms underlying consumers’ formation of attitude toward brands and products as well as the impact of such attitudes on consumers’ life aspects. His work has been published in top-tier business journals such as Journal of Consumer Psychology, Psychology and Marketing, Journal of Retailing and Customer Services, or Tourism Perspectives. He has an extensive teaching experience in Hospitality Luxury Brand Management, Marketing, Advertising, and Marketing Research Methods. Florent has also worked as a Growth Driver at PriceWaterhouseCoopers

Dr. Sheetal Jain

Dr. Sheetal Jain

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Dr. Florent Girardin

Dr. Sheetal Jain professor-girardin-florent

Why our event is for you?

If you're interested in Hospitality Luxury Brand Management, this event is a key opportunity to understand the topic and the program.

Discover how the program can equip you with the skills to lead and excel in the luxury hospitality industry.



Event Registration

The event is free of charge.