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Lausanne

Managing Individuals and Teams

Master Leadership through Service Excellence & Human Centricity: from basic human interaction to expertise in multicultural relationship management.

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Managing Indviduals and Teams

 

 

Designed for aspiring general managers, team leaders, and professionals seeking to refine their relationship management skills in diverse settings. Learn the intricate art and science of managing human relationships, drawing parallels to the disciplined journey of martial arts enthusiasts striving for the esteemed black belt. This course enables proficiency in leading complex human interactions with empathy, authenticity, and confidence, emphasizing reciprocity and interaction mastery. Through mini-cases, simulations, and immersive sessions, prepare for leadership excellence, especially within the multicultural nuances of the hospitality industry. Ideal for those in leadership roles, customer relations, and hospitality management. Embark on this transformative journey to master human-centric leadership.

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Course information

Course Highlights

This course develops specialized knowledge and skills that enable you to : 

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Understand the fundamental elements that make human interaction meaningful.; Analyze the interpersonal skills for fostering mutual understanding and building connections in a rapidly changing environment.; Recognize the leadership behaviors and strategies required to lead a diverse workforce and interact with a multicultural clientele in the hospitality industry.;

Highlights

Course Highlights

Refining relationship management skills across diverse settings;Focuses on meaningful interactions, relational skills, and diverse leadership;Hands-on, progressive structure ensures readiness for multicultural leadership
Course Highlights

Program Journey

Course Content

Day 1 / Part 1: Basics of Human Interaction

Facilitated by: Dr. Sowon Kim & Dr. Stefano Borzillo

Key Topics

  • Level 1: Deploying the basics of human interaction: “The White Belt of Human Interaction” (listen vs. talk; verbal vs. non-verbal) 

 

Day 1 / Part 2: Learning the Four Relational Skills

 

Key Topics

  • Level 2: “Moving from Yellow to Orange Belt, from Orange to Green Belt, and from Green to Blue Belt of Human Interaction”:

    • Ability to identify the purpose of an interaction
    • Ability to decode mood, attitude, and behavior
    • Ability to bridge differences
    • Ability to stop an interaction

Day 2 / Part 1: Delve into the 'Brown Belt' level, emphasizing the art of reciprocity and deepening human connections.

Facilitated by: Dr. Sowon Kim & Dr. Stefano Borzillo

Key Topics

  • Level 3: Enabling Reciprocity & Connection: “The Brown Belt of Human Interaction” (practice of reciprocity & connection)

 

Day 2 / Part 2: Ascend to the 'Black Belt' level, representing the zenith of mastery in the comprehensive human interaction framework

 

Key Topics

  • Level 4: Achieving Mastery: “The Black Belt of Human Interaction.

  • Overview of full human interaction framework

Admission Criteria

Relevant professional experience (while previous hospitality experience is valued, it is not required for admission).

Proficiency in English.

Admission Process

To apply, please submit the following documents online: resume or LinkedIn profile link.

The Admissions Office will review applications on a rolling basis and invited you for an interview to assess program fit and check your background as well as expectations of the program.

Deadline

Your application must be received at least one week prior to course start.

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Cost CHF 2,200

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FAQ

Most asked question

Visas & Travel Restrictions

A Student Visa is not required for this course. However, participants who are coming from countries outside of the EU/EEA zone may require a Schengen visa to enter Switzerland. 

Price details

Price: CHF 2'200

ll amounts are in Swiss Francs and include VAT where applicable. Pricing covers teaching material and resources.

Please note that expenses for visas, airline tickets, meals, and accommodation during the on-site course are not covered in the program fees and should be planned for separately.

Payment methods

Participants will be able to pay via the payment platform Flywire, which provides various payment methods, no hidden bank fees, and offers favorable exchange rates.

How to earn the certificate

Participants receive a Certificate of Attendance.