Luxury Experience Management: Cartier Partnership




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Crafting Tomorrow's Luxury Leaders

In an era where service excellence and hospitality experiences are pivotal for luxury brands, this partnership aims to harness hospitality management principles to enhance consumer engagement and develop innovative luxury concepts. "In today’s experience economy, the integration of luxury settings with exceptional service moments is essential," the agreement states, emphasizing the importance of creating impactful guest experiences.

What is the significance of Cartier's partnership with the EHL Master's in Hospitality Management?

Cartier will serve as the official corporate partner for the EHL Master's in Hospitality Management with a specialization in Luxury Experience Management. This collaboration expresses the pioneering spirit of both institutions and a shared dedication to excellence. The human-centric approach to hospitality and service management education at EHL Hospitality Business School and the creativity embodied by Cartier will provide future leaders with the skills to not only develop successful businesses, but also foster engaging corporate culture and unique customer experiences.


Business and Academic Collaboration

The fusion of luxury and academia promises innovative research and educational initiatives by leveraging expertise, resources, and networks.

Luxury Education Alliance

This collaborative association prepares students to address the complexities of the luxury market and make meaningful contributions to the luxury industry.

Elevating Customer Experience

The partnership prioritizes human-centric luxury service, enhancing customer experience with personalized, innovative interactions.



Béatrice Wenzel-Lux-Kronig
Portrait Mercedes Abramo (2) PREFERRED-1
"Cartier is committed to nurturing the next generation of luxury professionals. This partnership with EHL will help us to develop exceptional talents who can drive innovation and excellence in the luxury industry."
Béatrice Wenzel-Lux-Krönig
SVP, Chief Human Resources Officer, Cartier
“As someone who has navigated both the worlds of luxury hospitality and retail, I'm thrilled to sponsor this new Master Specialization at EHL. It's a testament to the growing importance of delivering exceptional luxury experiences.”
Mercedes Abramo
Deputy Chief Commercial Officer, Cartier
"Our collaboration with Cartier represents a significant enrichment of our educational offerings, providing our students with unparalleled access to the luxury sector. Through field and industry discovery expeditions, immersive experiences, and expert lectures provided by Cartier, our students are uniquely positioned to conceptualize and create cutting-edge luxury experiences."
Dr. Achim Schmit
Dean EHL Hospitality Business School

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