In recent years, luxury brands have recognized the importance of providing exceptional customer experiences to retain their loyal customer base and attract new ones. They have increasingly been turning to hospitality professionals to help them achieve this goal. Hospitality professionals bring a wide range of skills and knowledge to the table, including expertise in customer service orientation, creative service design and delivery excellence. They are skilled at creating memorable moments that leave a lasting impression on customers, from personalized welcome messages to curated events that showcase a brand's products in unique and exciting ways. They also have experience in managing the customer journey, ensuring that each touchpoint with the brand is seamless and enjoyable.
The Luxury Hospitality Management Summer School 2024, a joint initiative by HEC Paris and EHL Hospitality Business School (EHL), builds on this reality. It offers a unique opportunity for young professionals, Masters students, recent graduates, and current University-level students to learn about brand management, customer orientation, service design and delivery in connection with luxury hotels and fine-dining restaurants. The curriculum includes sessions with expert faculty and practitioners, examining real-life cases, and engaging in discussions on current challenges faced by the luxury hospitality industry. Participants will gain skills and knowledge required to succeed in the luxury hospitality sector, including the commitment to excellence and personalized customer service.
This program is also designed to provide participants with the skills and knowledge required to succeed in the wider luxury industry. It will focus on commitment to excellence and personalized customer service, understanding the key rules and characteristics that define a luxury brand strategy, and acquiring the essential skills required for a successful career in the luxury business. Participants will also appreciate the challenges facing luxury brands in view of the social, cultural, and economic changes affecting the luxury and hospitality industries.
Program starting in 2024, dates to be confirmed
To be confirmed
To be confirmed
Certificate of Achievement
5 ECTS
English
During the first week at HEC Paris, participants will be introduced to the key facets of luxury brands and learn how luxury brand management differs from traditional brand management. They will study the differences between a luxury business model and a fashion or premium business model and will investigate the characteristics of the luxury business sector. Participants will learn how to build and manage a luxury brand portfolio to create added value. Luxury brands’ case studies will be used to illustrate theoretical concepts with real-life examples. Participants will also learn how to design a luxury brand experience using a customer-centric approach.
Anne Michaud |
Anne Michaut received a Ph.D. in Social Sciences from Wageningen University, where she also received a M.Sc. degree in Marketing and Consumer Behavior. Prior to joining HEC Paris, she worked on innovation process methods and new product adoption processes at Unilever, which funded her PhD research. Her current research interests are in the field of luxury, focusing on the perception of luxury, sustainable development, entrepreneurship and client experience. Her work has been published in Journal of Product Innovation Management, Journal of Brand Management, or Journal of Brand Strategy, and she has contributed to edited books. At HEC Paris, her teaching covers varied topics about Luxury Management as well as Innovation Marketing. She has collaborated with multiple companies in her teaching, such as L’Oréal, McKinsey&Company, Orange, Michelin, AT Kearney, Kering and LVMH. She was the Academic Director of the Advanced Management Program in Fashion and Luxury, jointly developed with IFM and Tsinghua SEM in China (2008-2015). She is now the Director of the LVMH Academic Chair; she works on developing HEC Paris’ excellence in teaching in the field of Luxury. |
During the second week on EHL’s Lausanne campus, participants will be immersed in the world of luxury hospitality. They will learn the important values and “etiquette” of luxury hospitality, visit a luxury hotel and understand how luxury goods companies are developing customer experiences using hospitality. Participants will also learn how to design a hospitality concept and develop specific customer journeys. Through different workshops, they will experience fine dining and enology with experts from the field. Participants will also discover new trends in luxury hospitality.
Florent Girardin |
Florent Girardin is an Assistant Professor of Marketing at EHL. Florent obtained a PhD in marketing from HEC Lausanne. His academic research focuses on consumers’ reactions to luxury brand and product positioning strategies. In his doctoral dissertation, he investigated consumers’ perceptions of brand authenticity, a marketing concept that has gained increasing attention in the marketing discipline, both from academics and practitioners. Florent's work has been published in Journal of Consumer Psychology, Psychology and Marketing, Journal of Retailing and Consumer Services, and Tourism Perspectives. He teaches Luxury Brand Management and Fundamentals of Marketing courses at EHL. |
The Luxury Management Summer School 2024 is now open. Applications are currently accepted through HEC Paris online portal. Admissions for eligible candidates will be offered on a first-come, first-served basis until the programs reach capacity. We strongly advise submitting your application as soon as possible as certain programs tend to fill up quickly.
Program starting in 2024, dates to be confirmed
The program fees include the price of tuition. This is 4,100 euros for young professionals, or 3,200 euros for full-time students.
Lodging, food & beverage, and transportation are not covered by the program fees and should be budgeted separately. Participants are responsible for making their own accommodation and travel arrangements for each campus. Campus housing options are available at both HEC and EHL but are not mandatory.
This Summer School is open to young professionals, recent graduates, master's students, and current University-level students. You do not need to be a student at the time of the program to apply.
The summer program's teaching methodology is tailored to accommodate participants with varying ages and experience levels.
The program's average participant age is 23 years old. However, all participants must be at least 19 years old by the start of the program.
Applications are handled by HEC Paris directly on the online portal.
To apply for a seat in up to two of our summer programs, please submit your application online with all supporting documentation. Please note, all programs entail a full-time commitment, so participants can only attend one program per session.
We encourage you to apply early as programs will remain open on a space-available basis.
(1) Payment of the €50 fee per application occurs by credit card at the time of the online application.
The Program Fees do not cover housing costs.
During the first week at HEC Paris, staying on the 340-acre campus is recommended in order to fully experience campus life. Although on-campus housing is not mandatory, participants are encouraged to stay on-campus for €162.50 for five nights in a single room with an en-suite bathroom and basic furnishings.
The HEC Residence provides bedding and towels, but participants are responsible for bringing their own toiletries. Participants can choose to stay off-campus during the first week during the confirmation process.
Participants are responsible for their own travel arrangements to the EHL campus in Switzerland. However, taking the direct train from Paris to Lausanne is recommended as it is sustainable and takes less than four hours.
During the second week at EHL Campus Lausanne, participants can choose to stay in modern accommodation buildings with the option of single or double occupancy. Single rooms have a single bed, basic furnishings, and an en-suite bathroom while double rooms have two single beds and share one en-suite bathroom. The prices per night are CHF70 for a single room and CHF90 for a double room, which is CHF45 per person. Bedding and towels are provided, and an ironing board and iron are available in the common laundry room.
Single | Double | |
Rooms |
|
|
70 CHF | 90 CHF | |
+ Breakfast (CHF 15 per person) | +15 CHF | +30 CHF |
+ Lunch (CHF 40 per person) | +40 CHF | +80 CHF |
+ Dinner (CHF 40 per person) | +40 CHF | +80 CHF |
More information on the booking process for accommodation at EHL will be provided after admission.
Team-based Project (70% of the final grade)
Individual Assessment (30% of the final grade)
This is an accredited program. Students seeking credit are encouraged to consult their home institution to validate the credit transfer.
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If you're considering applying for this program, it's important to take the time to carefully evaluate whether it's the right fit for you. By checking the program's suitability for your goals, interests, and experience, you can ensure that you make an informed decision that aligns with your personal and professional aspirations.
If you're unsure whether the program is right for you or have any questions, don't hesitate to reach out to our recruitment team with the form. We're here to help and guide you. To get started, please leave your CV and as much information as possible on the form, and we'll be in touch shortly to discuss how our program can help you achieve your goals.
Complete this form to be redirected to the application portal, hosted by HEC Paris.