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About us

Webinar: Leading Through Stakeholder Complexity - Lessons from the Royal Savoy Lausanne

key facts

Program

Speaker

Join the Hotel General Management Experience

Explore how strategic stakeholder management and storytelling have shaped one of Switzerland’s most iconic hospitality properties. In this live session, Alain Kropf, General Manager of Royal Savoy Lausanne, will share insights from over a decade of leadership — from grand reopening to navigating the COVID-19 crisis and beyond.

David Bardolet, Academic Director at EHL, will walk you through the Hotel General Management program — from its structure and learning approach to the key benefits it offers for aspiring hospitality leaders.

You'll also have the chance to ask questions about both stakeholder management and the program itself, gaining valuable insights into how this learning experience can support your next career move.

Key facts

Duration
60 minutes

Location
Online (Microsoft Teams)

Format
Webinar (online)

Event Date
May 23th 2025 (09:00 - 10:00 am CET)

What will you gain?

Connect theory with real-world practice

See how academic models are brought to life through real-world examples, providing you with the tools to lead stakeholder strategies in any industry.

Understand stakeholder evolution

Learn how the Royal Savoy Lausanne navigated 10 years of changing stakeholder landscapes, from reopening to post-pandemic recovery, and why anticipating shifts in stakeholder expectations is crucial for long-term success.

Interactive Q&A session

Engage directly with Alain Kropf and the admissions team to ask your questions and gain clarity on the Hotel General Management program’s curriculum, admission process, and career prospects.

Program

09:00 - 09:30 Topic Presentation by Alain Kropf

09:30 - 09:40 Hotel General Management Program by David Bardolet

09:40 - 10:00 Q&A

Alain Kropf

General Manager, Royal Savoy Hotel / Hotel General Management Program Lecturer, EHL

With over 30 years of experience in managing prestigious luxury hotels worldwide, Alain Kropf currently serves as the General Manager of the Royal Savoy Hotel & Spa Lausanne. His career includes leadership roles at renowned properties such as Shangri-La Jakarta and Al Bustan Palace in Oman, where he developed deep expertise in managing diverse stakeholders in highly competitive settings. Alain has led teams of hundreds, overseen complex pre-openings, and navigated cross-cultural business environments, all while ensuring stakeholder alignment and engagement.

David Bardolet

Academic Director / Full Professor, EHL

Prof. David Bardolet has designed and taught courses in business and corporate strategy, strategic thinking and entrepreneurship in many Master and other executive programs. He has also conducted research and training programs with many multi-national companies in a variety of industries and countries all over the world. His current research activities focus the effects of digital technologies on how companies compete and collaborate.

His past research activities have focused on behavioural strategy, resource allocation, strategic decision-making processes, corporate strategy and corporate entrepreneurship. In particular, he has conducted a number of studies on corporate resource allocation processes and the managerial biases that affect the efficiency of those processes.

He is the author of several articles on those subjects. His works have been published in Journal of Management, Strategic Management Journal and Industrial and Corporate Change, among others, and his research has been presented and discussed in numerous academic conferences.

Alain Kropf

David Bardolet

Why our event is for you?

If you're interested in the Hotel General Management program, this event is a key opportunity to understand the program.

Explore the curriculum, meet Alain Kropf and the admissions team, and discover how the Hotel General Management program can equip you with the skills to lead and excel in the hospitality industry.

Event Registration

The event is free of charge.

EHL Hospitality Business School

Route de Berne 301
1000 Lausanne 25
Switzerland